Tenant Satisfaction Measures (TSM)
74% Response rate
As a registered social landlord, Lench’s Trust are governed and regulated by the Regulator of Social Housing (RSH) and under the new Social Housing Regulatory Act, from 2024 onwards, we must record performance against TSM’s.
The TSM’s are a set of standardised perception questions to find out how satisfied residents are with the services Lench’s Trust provide. They also provide excellent information on how and where we need to focus any improvements, allowing us to prioritise our services to ensure our homes remain of a high-quality standard for our residents to live in.
*The reports show percentages and figures based on the number of residents that responded
Latest report
Tenant Satisfaction Measures (TSM) 2023
In November 2023 we anonymously surveyed all our households in by post, giving the opportunity for face-to-face assistance if required.
*The reports show percentages and figures based on the number of residents that responded
Lench’s Trust appreciates the time everyone took to complete the survey for us.
It is important that through your feedback, we listen to your views and understand the services that work well along with those we know can and should be improved.
How do we compare?
Don’t just take our word for it, see how our data compares with sector averages and let the numbers do the talking.
