Publications

Complaints & Compliments

Following the Social Housing (Regulation) Act, the Housing Ombudsman’s Code became statutory from 1st April 2024. Lench’s Trust reviewed and updated its policies to reflect this; providing a single, robust set of standards for complaints procedures to be accessible, fair and efficient.

Our policies and complaints self-assessment has been approved by our Board of Trustees.

Copies can be downloaded via the links below and are available in each scheme. If you require this in a different format for example larger text, different language or Braille please contact the Scheme Manager.