Care

Lench’s Trust, at our William Lench Court scheme, provides extra care through tailored care packages in order to meet the individual requirements of our residents that need that extra support through their day to day lives.

Listen to what our residents have to say

What CQC says

"People were safe and protected from avoidable harm"
"Staff were aware of people's individual risks and how best to support them. For example one person sometimes forgot to use their walking frame. Staff were aware of this and how to manage this risk."
"People told us that their care staff always turned up for their visits. The provider had an electric call monitoring system which allowed robust monitoring of call times and assured punctuality."
"Staff where knowledgeable about their role and told us they received sufficient training a member of the care staff said, "The training has been very good and I have achieved my Care Certificate since I have been here"
"People are supported and treated with dignity and respect; and involved as partners in their care."
"People told us (CQC) that staff have respected their privacy and dignity and encouraged them to be as independent as they could be. One person told us "They have encouraged me to do as much for myself as I can"

Care

Listen to what our residents have to say

"People were safe and protected from avoidable harm"

"Staff were aware of people's individual risks and how best to support them. For example one person sometimes forgot to use their walking frame. Staff were aware of this and how to manage this risk."

"People told us that their care staff always turned up for their visits. The provider had an electric call monitoring system which allowed robust monitoring of call times and assured punctuality."

"Staff where knowledgeable about their role and told us they received sufficient training a member of the care staff said, "The training has been very good and I have achieved my Care Certificate since I have been here"

"People are supported and treated with dignity and respect; and involved as partners in their care."

"People told us (CQC) that staff have respected their privacy and dignity and encouraged them to be as independent as they could be. One person told us "They have encouraged me to do as much for myself as I can"